911Metallurgy Store Policies & Warranty

Shipping

Shipping times will vary depending on your location. We generally ship via FedEx, TNT, UPS, DHL, the US Postal Service, and Canada Post. Our standard shipping service cost about 10 to 25% of the item’s price depending on your location in the USA/Canada and generally takes 3 to 10 days, but can take as long as 2 weeks to smaller cities or rural areas in some states/provinces. Overseas shipping can take up to 5 weeks.

Manufacturing Time

This varies for each product. Ask to be sure

Important Shipping Note for International Orders:

For international (non-USA/Canada) orders, please contact us for a rate quotation prior to ordering.

If you have any questions about shipping times or prices, please do not hesitate to contact us at 1-303-872-0448.

Taxes

No taxes are charged on sales shipped to destinations in the United States or on international orders. GST or HST, as applicable, will be charged on all shipments to Canada. 7% PST will be charged on orders shipped to destinations in British Columbia.

Privacy & Security Commitment

Your privacy is completely guaranteed at 911 Metallurgy Corp. & 911metallurgist.com. Your name, address, other personal contact information, and financial information is never shared, sold, lent, or rented to other parties without your permission. If you have recently purchased products from 911metallurgist.com, we will use the email address you provided at the time or order to send you important updates regarding your order, including order tracking information.

Secure order processing is of paramount importance to us at 911metallurgist.com. Security is provided by industry-standard Secure Socket Layer (SSL) technology (128-bit encryption). All sensitive personal and financial information entered during the checkout process, including your credit card number, is encrypted while traveling over the Internet. If you are using an old browser or a workstation protected by a firewall, you may not be able to support SSL technology. If this is the case, or if you are still concerned about processing your order online, you can place your order by phone, fax, or regular mail, as follows:

Our website may contain links or hyperlinks to other websites. We assume no responsibility for the privacy or security practices or the content of such sites.

If you ever have any questions about our privacy, security or other policies, please feel free to contact us by phone, at 1-303-872-0448 or email us HERE

Terms and Conditions of Use

By using the 911metallurgist.com website, you, the user, acknowledge the following legal notices and agree to the terms and conditions set forth herein.

Trademarks

All other trademarks, product names, and company names or logos presented or cited herein are the property of their respective owners and are published with their permission.

Disclaimer

911 Metallurgy Corp. makes no claim or representation, and accepts no responsibility regarding the quality, nature, or reliability of the sites accessible by links or hyperlinks from this website, or sites linking to this website. You, the user, hereby irrevocably waive any claim against 911 Metallurgy Corp., with respect to such websites. Any content expressed or made available on or to 911 Metallurgy Corp. by third parties are those of the respective third party and are not those of 911 Metallurgy Corp., or its licensors, or any of their officers, directors, employees, or agents.

This website and the materials contained herein are provided on an ‘as is’ basis. 911 Metallurgy Corp., make no representations or warranties, either expressed or implied, of any kind with respect to this website or its contents. 911 Metallurgy Corp., disclaims all warranties, expressed or implied, including but not limited to, merchantability and fitness for a particular purpose. 911 Metallurgy Corp., will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental, punitive, and consequential damages. This site was created by and is controlled and maintained by 911 Metallurgy Corp. in the Province of British Columbia, Canada. As such, the laws of the Province of British Columbia will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to modify our site and these disclaimers, terms, and conditions at any time and without notice.

Satisfaction Guarantee & Return Policy

In the unlikely event that you are not completely satisfied with a product purchased at 911 Metallurgy Corp., simply return it UNUSED and in its original packaging within 15 days of purchase for a refund, less 20% restocking fee and original shipping cost.

In the event that you receive a damaged or defective product or part, please call us at 1-303-872-0448 to report a damaged component.

For all returns, it is important that you contact us in advance for a return address and a return authorization number (RA#) which we will use to properly credit your account when we receive the returned item. Please note that you are responsible for shipping costs to return the product to us. We recommend that all packages shipped to us be insured and clearly marked with the appropriate RA#. 911 Metallurgy Corp. is not responsible for products lost or damaged while in shipment or being returned to us for any reason. All refunds will be shown as a credit against the credit card to which the original order was charged. Please allow 7 days for processing of your refund following the arrival of your return at our warehouse.

WARRANTY

Most equipment has a 6-month or greater warranty (see product page for variation).

Warranties are provided by each equipment manufacturer and handled on a case by case.
Please ask for details before you buy.

911Metallurgy Corp. will act as a facilitator during the communications related to potential warranty issues. In the end, it is up to the manufacturer to decide on warranty claims and coverage.

Normal wear items, such as bearings, belts, wear plates, liners, and hammers, are excluded from the warranty.

Certain items such as XRF Analyzers, custom made crushers, grinding mills, wash plants and most items over $10,000 are not returnable/refundable with all sales final.